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Overview
Most of the
information accessible on the City's website does not require
you to identify yourself at all. You may access it anonymously.
However, the Mississauga Toronto West Tourism website does collect
personal information about you when you choose to provide it.
We endeavour to collect only as much personal information as
is absolutely necessary to assist you in conducting business
with the City via the website.
The Mississauga Toronto West Tourism website endeavours to provide
you with multiple service "channels" for conducting
City business (e.g. walk-in, mail-in, fax-in, phone-in, etc.)
in addition to the Web. If at any time you have concerns about
using the Web channel to conduct your City business, you can
rest assured that we will always provide you with an alternative
(traditional) service channel as an option.
Purposes for Which We Collect Personal Information
We collect and retain personal information for the following purposes:
• To process your requests for services, products or further
information
• To communicate with you regarding services or products that you have
requested - for example to send you a statement or a receipt
• To identify you if you have a query or concern about the service or
product that you have requested
• To advise you about changes to our web service offerings and of
service interruptions
• To meet legal and regulatory requirements
Correcting/Updating Personal Information
If your personal information changes (eg. name, address, postal code,
telephone number, etc.), or you no longer desire our services, we will
endeavour to provide a way to correct, update or remove this
information. Details of how to do this are usually provided on the web
page where the information is collected or displayed.
Use and Disclosure of Personal Information
Mississauga
Toronto West Tourism is the sole owner of the information collected
on its site. We do not use or retain personal information that
you provide to us for any secondary purposes unless we clearly
notify you and gain your permission first. We will not sell,
share, rent or otherwise disclose your personal information
to any organization or individual outside Mississauga Toronto
West Tourism unless we first notify you and ask your permission.
The exceptions to this policy of non-disclosure are stated below.
The City may
disclose your personal information:
• To companies contracted to process your requests
• For law enforcement purposes
• For the purpose of acting in an emergency or in compassionate
circumstances to facilitate contact with your next of kin or friend if
you become injured or take ill.
We use IP addresses to analyze trends, administer the site, track
clients' movements, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information. We may occasionally report aggregated demographic
information in the form of reports and statistics but this is not
linked to any personal information that can be used to identify any
individual person.
Some of the City's sub-systems require the use of "cookies". For
example, we use cookies when you purchase goods or services over the
Internet to save the contents of your "shopping basket" as you proceed
from one screen to another. The City uses "per-session" cookies only.
Per-session cookies are small files that are temporarily stored in
your computer's memory and are deleted when you leave the City's web
site.
From time-to-time our site may request information from you via
surveys. Participation in these surveys is completely voluntary and
you have a choice of whether or not to disclose the information
requested. Survey information will be used solely for the purposes of
monitoring and/or improving the use and satisfaction of this site. If
you choose not to participate in surveys, you will still be able to
use our site or request services or products from us.
Protection of Personal Information
The Mississauga Tourism takes every precaution to protect your
personal information on the Internet. We protect your account
information by requiring you to enter a unique Login ID and Password
each time you want to access your account information. Your Password
should never be shared with anyone.
Questions about the collection of personal information should be
directed to the City's Freedom of Information and Privacy Coordinator.
Email, phone and mail addresses can be found under Exceptions below.
The City uses SSL encryption technology to protect personal
information (eg. credit card numbers, etc.) during transmission. A
security icon will appear in your browser window to indicate that you
are using a secure site.
If you have any questions or concerns about the security at
our website, you can send an email to mississauga@torcvb.com.
Exceptions
There may be certain exceptions to the City's Privacy Statement. Any
and all exceptions will be CLEARLY identified at the moment that
information is being gathered.
For more information, or if you have questions or concerns, please
contact the City's Freedom of Information and Privacy Coordinator:
By email at: privacy@mississauga.ca
By telephone at: 905-896-5421 or
By mail at: Freedom of Information & Privacy Coordinator,
Office of the City Clerk, Mississauga Toronto West Tourism,
300 City Centre Drive, Mississauga, Ontario L5B 3C1
Notification of Changes to the Privacy Statement
If we decide to change our privacy statement, we will post those
changes on the City's home page so that you are always aware of what
information we collect, how we use it, and under which circumstances,
if any, we disclose it.
Links to Other Websites
The City's website contains links to other sites (eg. community links,
business links, etc.). Please be aware that the Mississauga Tourism
cannot be held responsible for the privacy practices of other sites.
When you leave our site, we encourage you to read the privacy
statement of each and every website that you visit before you provide
any personal information. The City's privacy statement applies solely
to information collected on the City's website.
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